(AI Social Media Automation – Monthly Billing, UK Sole Trader)

Last updated: 7/02/2026

This Client Service Agreement (“Agreement”) is entered into between:

Service Provider:
Nathan Glass/Social Link AI(Sole Trader)
Email: info@sociallinkai.co.uk

Client:
The individual or business purchasing services from us.

We provide AI-powered social media automation services, which may include:

• Automated social media posting
• Automated direct messaging (DMs)
• AI chatbot setup, training, and management
• Monitoring and optimisation

Services are provided on a monthly subscription basis as agreed at onboarding.

The client agrees to:

• Provide accurate information and access to relevant social media accounts
• Confirm they have authority to automate and manage those accounts
• Maintain account security and credentials

We are not responsible for delays caused by incomplete or incorrect information.

• Services are billed monthly in advance
• Payment must be made on or before the agreed billing date
• Failure to pay may result in suspension of services
• All fees are non-refundable once a billing period has started

Prices may be updated with 30 days’ written notice.

The client is solely responsible for:

• Compliance with social media platform terms
• Obtaining consent for automated messages and chatbot interactions
• Ensuring content is lawful and non-infringing

We act strictly on the client’s instructions.

The client acknowledges that:

• Automation carries inherent platform risk
• AI-generated outputs are not guaranteed to be accurate or error-free
• Platform policy changes may impact service availability

We do not guarantee growth, engagement, reach, or account safety.

• Client-owned content remains the client’s property
• We retain ownership of all systems, workflows, prompts, and automation logic
• No ownership transfers unless agreed in writing

Either party may terminate this Agreement:

• With 30 days’ written notice, or
• Immediately for material breach

No refunds are issued for unused time within a billing period.

Our total liability is limited to the monthly fee paid in the billing cycle giving rise to the claim.

We are not liable for indirect or consequential losses.

This Agreement is governed by the laws of England and Wales.

(UK GDPR – AI Automation Services)

This Data Processing Agreement forms part of the Client Service Agreement.

• Client: Data Controller
• Service Provider: Data Processor

We process personal data solely to provide:

• Automated direct messaging
• AI chatbot interactions
• Social media automation services

May include:

• Usernames
• Message content
• Profile information
• Interaction metadata

We agree to:

• Process data only on documented client instructions
• Maintain confidentiality
• Implement appropriate security measures
• Assist with data subject rights requests where applicable

We may use trusted sub-processors (e.g. hosting or AI platforms).
All sub-processors are required to comply with UK GDPR standards.

Data is retained only for the duration necessary to provide services or as required by law.

We will notify the client without undue delay if a personal data breach occurs.

This DPA is governed by the laws of England and Wales.

(Website & Client-Facing Disclaimer)

Important Notice Regarding AI & Automation

Our services use artificial intelligence and automated systems, including:

• Automated posting
• Automated direct messaging
• AI chatbots

By using our services, you acknowledge and accept that:

• AI-generated content may contain inaccuracies
• Automated messages may be misinterpreted by users
• Social media platforms may restrict or penalise automation
• Results vary and are not guaranteed

You accept full responsibility for how AI-generated and automated outputs are used on your accounts.

You are responsible for ensuring your use of automation complies with the terms of:

• Instagram
• Facebook
• WhatsApp
• LinkedIn
• X (Twitter)
• Any other platform you connect

Our services do not constitute legal, compliance, or marketing advice.
All services are provided “as is”.