Last updated: [insert date]

This Privacy Policy explains how Social Link AI (“we”, “us”, or “our”) collects, uses, and protects personal data when you use our website Sociallinkai.co.uk and our AI-powered social media services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business name: Social Link AI
Business type: Social Media & AI Automation Agency
Email address: info@sociallinkai.co.uk

For data protection purposes, we are the data controller for personal data collected through our website and services.

Depending on how you interact with us, we may collect:

• Name
• Email address
• Business name
• Social media handles
• Messages sent via contact forms, email, or chatbots

When providing our services, we may process personal data belonging to your social media followers or customers, including:

• Usernames and profile information
• Messages sent via automated DMs or chatbots
• Message interaction data

This data is processed on your instructions and you remain the data controller for this information. We act as a data processor.

• IP address
• Browser type and device information
• Pages visited and usage behaviour

We collect data when:

• You complete a contact or onboarding form
• You communicate with us by email or chatbot
• You use our AI-powered services
• You browse our website (via cookies and analytics tools)

We use personal data to:

• Provide AI-driven social media automation services
• Operate automated direct messages, posts, and AI chatbots
• Respond to enquiries and provide support
• Improve and optimise our services
• Monitor performance and prevent misuse
• Meet legal and regulatory obligations

Under UK GDPR, we rely on the following lawful bases:

• Contract – to deliver services you have requested
• Legitimate interests – to operate, improve, and secure our services
• Consent – where required for marketing or automated communications
• Legal obligation – where required by law

Our services use artificial intelligence and automation, including:

• Automated social media posting
• Automated direct messaging
• AI chatbots that respond to user messages

These systems operate based on predefined rules, training data, and instructions provided by our clients.
We do not use AI to make decisions that produce legal or similarly significant effects on individuals without appropriate safeguards.

We do not sell personal data.

We may share data with trusted third parties, including:

• Website and cloud hosting providers
• AI technology and automation platforms
• Analytics and monitoring tools
• Professional advisers or legal authorities where required

All third parties are required to handle data securely and lawfully.

Some of our service providers may be located outside the UK.
Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses

We use appropriate technical and organisational measures to protect personal data, including:

• Secure servers
• Access controls
• Data minimisation practices

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal, accounting, or regulatory requirements

Data processed on behalf of clients is retained in accordance with our client agreements.

Under UK GDPR, individuals have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests can be made by emailing [your contact email].

If you believe your data protection rights have been breached, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.